Refund policy

At Maison Creative, we want you to be completely satisfied with your purchase. If you wish to return an item, you have 14 days from the date of delivery to initiate the return process.

Last Updated: September 8, 2026

Refund Process

Upon receiving your returned item, we will inspect it to ensure it meets our return policy criteria. If approved, we will issue a refund for 47% of the paid price. This refund amount deducts the original shipping cost and other fulfillment services.

Eligibility for Returns

To be eligible for a return and refund:

• The item must be unused and in the same condition as received.

• It must be in its original packaging.

• Please include proof of purchase or order number.

How to Initiate a Return

To start the return process, please contact our customer support team at contact@maisoncreative.live with your order details. We will guide you through the steps to return your item.

Return Shipping

Customers are responsible for the shipping costs associated with returning the item. We recommend using a trackable shipping service to ensure the safe return of your product.

Refund Timeline

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within a certain number of days, depending on your original payment method.

Contact Us

If you have any questions or need further assistance regarding our Return and Refund Policy, please reach out to us at:

• Business: Nassim BOUHSSINE (Maison Creative — entreprise de consulting en ligne)

• Email: contact@maisoncreative.live

Thank you for shopping at Maison Creative. Your satisfaction is our priority, and we strive to make the return and refund process as smooth as possible for our valued customers.